‘Digital Eavesdropping’: The Consumer Goods Giant Looks to Exploit Vaseline’s TikTok Moment.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline may not seem like an clear candidate for social media algorithms.
Yet the brand’s emergence as a popular subject on TikTok has thrust it into the lead of an promotional upheaval, where major corporations are investing heavily in content creators and devoting less capital to advertising goods in legacy broadcasters.
From Oil Rigs to Online Hacks
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who observed drillers using on their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have documented the product’s widespread use in “life hacks”.
It has been touted as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for squeaky doors. It has even been deployed to stop the scourge of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Noticing its viral resurgence, marketers at Unilever enhanced the tricks by having their research teams evaluate the claims and providing creators with the outcome data.
Suggestions that it lessened the burn from hot food on the lips were confirmed. Similarly supported were ideas it could lengthen scent duration and rejuvenate purses. Suggestions it could whiten teeth or make eyelashes longer were disproven.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to turbocharge spending on content creators.
This monitoring of online platforms to inform business strategy has been labeled “social listening”. The company's chief executive, recently appointed, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.
Shifting to Modern Engagement
The company's social media lead, who is heading the digital initiative, said the company was just evolving with contemporary approaches of engaging audiences. She said engaging on social media “without killing the party” was essential.
“How can companies join discussions credibly? This remains our core objective as brands, dating to when neighbors chatted over fences and talking about what they used.
“There’s this moving away from a broadcast model, where we would just broadcast out … Today, it's numerous dialogues, diverse communities. The evolution of platform algorithms means that these communities feel niche, but they’re not.
“Having your brand advocated by other people, talked about by other people, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The approach indicates seismic changes taking place in media consumption, with the youth demographic devoting greater hours to digital networks than television, magazines or radio.
This change is evidenced by drops in traditional media advertising. Across Britain, advertising income for primary networks have fallen by more than £600m in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a merging of functions as corporations essentially turn into content studios, collaborating with numerous influencers to enhance their items.
Leon Harlow said: “Obviously there’s a flow of audiences from conventional channels and their time is increasingly on digital video and image apps than they are watching live TV or reading print.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with more than they trust ads. This is a persistent pattern.”
He said brands could also save money by targeting content creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to test effectiveness.
The approach is growing. Advertising spending on the creator economy is rising at quadruple the rate than the broader media sector. Stateside, it has increased by over 100% since 2021 and is expected to hit multi-billion dollar sums in 2025.
TV's Lasting Role
Despite the huge changes, industry figures said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to frame public debate.
The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”